Intercom

A fundamentally new way to communicate with your customers. Intercom is one place for every team in an internet business to communicate with customers, personally, at scale—on your website, inside web and mobile apps, and by email.

  • $100 – $5,000 per vulnerability
  • Partial safe harbor
  • Managed by Bugcrowd
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Program stats

123 vulnerabilities rewarded

Validation within 6 days
75% of submissions are accepted or rejected within 6 days

$780 average payout (last 3 months)

Latest hall of famers

View all 167

Recently joined this program

577 total

Disclosure

Please note: This program does not allow disclosure. You may not release information about vulnerabilities found in this program to the public.

We appreciate all security concerns brought forth and are constantly striving to keep on top of the latest threats. Being pro-active rather than re-active to emerging security issues is a fundamental belief at Intercom. Every day new security issues and attack vectors are created. Intercom strives to keep abreast on the latest state-of-the-art security developments by working with security researchers and companies. We appreciate the community's efforts in creating a more secure world.

Reward Range

Last updated
Technical severity Reward range
p1 Critical $5,000 - $5,000
p2 Severe $1,500 - $1,500
p3 Moderate $300 - $300
p4 Low $100 - $100
P5 submissions do not receive any rewards for this program.

Targets

In scope

Target name Type
iOS SDK iOS
Android SDK Android
https://api.intercom.io Other
https://app.intercom.io/ Other
*.intercomassets.com / *.intercomcdn.com Other

All other domains/end-points other than those listed in the targets section, are out of scope.

Target info:

  • Inbox App Release Information: https://www.intercom.com/blog/videos/announcing-inbox-apps/
  • iOS IPA and Android SDK available here: https://docs.intercom.com/install-on-your-product-or-site/quick-install/install-and-configure-intercom-on-your-mobile-app
    • API Documentation: https://developers.intercom.com/
    • The target URLs are the same as those used by our real customers, please keep this in mind and act accordingly.
    • Automated vulnerability scans are strictly prohibited.
    • No attacks against Intercom's existing user base.
    • No phishing.
    • Create your own Intercom accounts (likely two, at least - for cross-org testing) to perform research against this app.
    • Do not create more than 4 apps as part of your testing. Failure to comply may result in your account being blacklisted, thanks!

How to sign up for an Intercom account / app:

  • Go to https://app.intercom.com/a/start?security_researcher=true
  • Use your Bugcrowd email address (username@bugcrowdninja.com). Failure to do so will result in your account being terminated with no reward granted for any valid found bug.

  • Use the following payment details to sign up:

    • 4847 1893 7292 0785 Expires: 05/27 CVV: 290 Country: United States State: California Zip Code: 94111 (Note: This is a disposable credit card created just for this Bug Bounty program and has the minimum credit assigned to it).
    • Intercom Signup Coupon: BUGCROWD2018 will give 100% off.
    • To add a teammate, go to https://app.intercom.io/a/apps/_/platform/guide/setup_messenger/customize_messenger and click Share this task with a teammate to get an invitation link that can be used to join the account/app.

NOTE: Accounts and related data will be deleted 30 days after creation.

Focus Areas:

  • Cross site request forgery on critical actions
  • Cross site scripting (XSS), including those blocked by our Content Security Policy (CSP)
  • Remote code execution / shell injection
  • Authentication bypass
  • SQL injection
  • Insecure direct object references

Rewards:

Intercom will rely on the Bugcrowd Vulnerability Rating Taxonomy for prioritization of findings- but reserve the right to either downgrade or upgrade findings’ severity based on the criticality of their underlying risk to Intercom. Appropriate payouts will then be awarded accordingly. Any downgraded submission with come with a full and detailed explanation.

Program rules

This program follows Bugcrowd’s standard disclosure terms.

This program does not offer financial or point-based rewards for P5 — Informational findings. Learn more about Bugcrowd’s VRT.