Intercom

A fundamentally new way to communicate with your customers. Intercom is one place for every team in an internet business to communicate with customers, personally, at scale—on your website, inside web and mobile apps, and by email.

  • $150 – $5,000 per vulnerability
  • Partial safe harbor
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Program stats

  • Vulnerabilities rewarded 299
  • Validation within 3 days 75% of submissions are accepted or rejected within 3 days
  • Average payout $1,112.50 within the last 3 months

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Disclosure

Please note: This program does not allow disclosure. You may not release information about vulnerabilities found in this program to the public.

We appreciate all security concerns brought forth and are constantly striving to keep on top of the latest threats. Being pro-active rather than re-active to emerging security issues is a fundamental belief at Intercom. Every day new security issues and attack vectors are created. Intercom strives to keep abreast on the latest state-of-the-art security developments by working with security researchers and companies. We appreciate the community's efforts in creating a more secure world.

Rewards:

Intercom will rely on the Bugcrowd Vulnerability Rating Taxonomy for prioritization of findings- but reserve the right to either downgrade or upgrade findings’ severity based on the criticality of their underlying risk to Intercom. Appropriate payouts will then be awarded accordingly. Any downgraded submission with come with a full and detailed explanation.

Scope and rewards

Program rules

This program follows Bugcrowd’s standard disclosure terms.

For any testing issues (such as broken credentials, inaccessible application, or Bugcrowd Ninja email problems), please email support@bugcrowd.com. We will address your issue as soon as possible.

This program does not offer financial or point-based rewards for P5 — Informational findings. Learn more about Bugcrowd’s VRT.