Twilio

Twilio Safe Harbor

We will not pursue civil action or initiate a complaint to law enforcement for accidental, good faith violations of this policy. We consider activities conducted consistent with this policy to constitute “authorized” conduct under the Computer Fraud and Abuse Act. To the extent your activities are inconsistent with certain restrictions in our Acceptable Use Policy, we waive those restrictions for the limited purpose of permitting security research under this policy. We will not bring a DMCA claim against you for circumventing the technological measures we have used to protect the applications in scope.

If legal action is initiated by a third party against you and you have complied with Twilio's bug bounty policy, Twilio will take steps to make it known that your actions were conducted in compliance with this policy.

Please submit a BugCrowd report to us before engaging in conduct that may be inconsistent with or unaddressed by this policy

Out of Scope

• All Third party hosted services, such as support.twilio.com are explicitly out of scope.
• Ytica and its assets are explicitly out of scope.
• SendGrid and its assets are explicitly out of scope.

Ground Rules

• Once a vulnerability is found please file a submission immediately. Our security team will investigate and assess the impact.
• Network Level DDoS/DoS attacks are forbidden. Application volumetric DDoS/DoS attacks are forbidden, if you find a request that takes too long to answer report it, please do not try to DoS the service.
• Interacting with real customers is forbidden.
• To prevent being locked out please throttle automated testing
• Please note, if you think you have found a problem but cannot prove it without accessing Twilio's Internal Systems, please submit your finding and we'll be happy to work with you for validation.

Focus Areas

• Authy
  • API (Researchers should use trial accounts to test the API)
  • All Authy applications (iOS, Android, Chrome App, OSx and Windows)
  • Researchers are encouraged to create accounts with our service as part of testing
• SIP Endoint
  • www.twilio.com/user/account/sip-trunking/trunks/add
• SIP Endpoint
  • www.twilio.com/docs/sip
• Video
  • Once account is created you can access and enable video here: www.twilio.com/user/account/video/getting-started
• Twilio WebRTC Client
  • www.twilio.com/help/faw/twilio-client
  • Researchers should use trial accounts (as above) to test WebRTC Client and backend
• Lookups API
  • www.twilio.com/docs/api/rest/lookups
• Monitor API
  • www.twilio.com/docs/api/rest/monitor-events
• Pricing API
  • www.twilio.com/docs/api/rest/pricing
• Network Traversal Service
  • www.twilio.com/docs/stun-turn
• TaskRouter
  • taskrouter.twilio.com
• API
  • api.twilio.com
  • Researchers should use trial accounts (as above) to test API
• Website and Account Portal
  • www.twilio.com
  • Researchers are encouraged to create accounts with our service as part of testing
• Any Host verified to be owned by Twilio (domains / IP Space/ etc)

Please note, Twilio continuously pushes out new code. In the event you don't find anything today, there may be something present tomorrow. This is a great opportunity for Twilio and the researcher community to work together to find vulnerabilities!

Exclusions

• "Session too long," password reset/change logout or other intended business functionality
• Flaws in customer applications or SDK code
• Best practice security headers (Including Cross-Origin Resource and Host header issues) Rules
• Bounties are awarded at the discretion of the Twilio Security Team
• You must not interact or attempt to access any account without the account owner's permission
• Multiple bounties will not be awarded for variations or multiple instances of the same bug
• Duplicate entries will only be awarded to the first submission
• WordPress related findings
• TwimlBin related findings
• store.twilio.com
• Flash findings that require Flash to be enabled (especially XSS requiring extra clicks in modern browsers) will be P4 or P5 depending on the domain
• OpenVBX related findings
• BeepSend Subdomain Takeovers [Temporary Exclusion]
• Subdomain takeovers of TLD's used for demo or test purposes only [such as companyfoo.com]
• Demo websites e.g. lab.authy.com
• All Kurento domains
• twiliotraining.com

This bounty follows Bugcrowd’s Standard Disclosure Terms.