Media24's Vulnerability Disclosure Policy

Vulnerability disclosure philosophy

Media24 believes effective disclosure of security vulnerabilities requires mutual trust, respect, transparency and common good between Media24 and security researchers. Together, our vigilant expertise promotes the continued security and privacy of Media24’s customers, products and services.

Security Researchers

Media24 defines a security vulnerability as an unintended weakness or exposure that could be used to compromise the integrity, availability or confidentiality of our products and services. Media24 accepts vulnerability reports from all sources such as independent security researchers, industry partners, vendors, customers and consultants.

Scope

This policy applies to any digital assets owned, operated, or maintained by Media24, including public websites.

Our Commitment to Researchers

• Trust. We maintain trust and confidentiality in our professional exchanges with security researchers.
• Respect. We treat all researchers with respect and recognize your contribution for keeping our customers safe and secure.
• Transparency. We will work with you to validate and remediate reported vulnerabilities in accordance with our commitment to security and privacy.
• Common Good. We investigate and remediate issues in a manner consistent with protecting the safety and security of those potentially affected by a reported vulnerability.

What We Ask of Researchers

• Trust. Please communicate about potential vulnerabilities in a responsible manner, providing sufficient time and information for our team to validate and address potential issues.
• Respect. Please make every effort to avoid privacy violations, degradation of user experience, disruption to production systems, and destruction of data during security testing.
• Transparency. Please provide the technical details and background necessary for our team to identify and validate reported issues, using the form below.
• Common Good. Please act for the common good, protecting user privacy and security by refraining from publicly disclosing unverified vulnerabilities until our team has had time to validate and address reported issues.

Vulnerability Reporting

Media24 recommends that security researchers share the details of any suspected vulnerabilities across any asset owned, controlled, or operated by Media24 (or that would reasonably impact the security of Media24 and our users) using the web form below. The Media24 security team will acknowledge receipt of each vulnerability report, conduct a thorough investigation, and then take appropriate action for resolution.